My manual download isn’t working

If a manual will not download or will not open once downloaded, work through the checks below and then send us a request if it still fails.

Checks to try first

• Confirm your access is still active: a single manual covers 3 days, and the Mymanual 1 Club runs monthly while the membership is active.
• Test your connection on another site, and switch between Wi-Fi and mobile data.
• Keep the browser tab open until the download finishes.
• Try a different browser, or a private window with extensions disabled.
• Open the downloaded file with a current PDF reader.
• Confirm your device has enough free space for the download.

Finding your manual again

Sign in on mymanual3.com and search for the brand and model number to reach the manual page again while your access is active.

Report it to us

• The email address on your account
• The product brand and the full model or part number
• Whether the download fails to start, stops partway, or will not open
• Any error message you see, plus your browser and device
• The first 6 and last 4 digits of the card used for the account